Refund policy

Return & Refund Policy

Last updated: June 1, 2026

This Return & Refund Policy applies to all products purchased through rawpawsmarket.com. We are committed to ensuring your satisfaction with every purchase.

1. Return Window

We accept returns within 30 days of the delivery date. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

The item must be in the same condition that you received it: unused, unwashed, and in its original packaging.
The item must not show signs of wear, damage, or alteration caused by the customer.
You must provide a receipt or proof of purchase.

Non-returnable Items

The following items cannot be returned:

Gift cards
Final sale or clearance items
Used personal care or hygiene-related products

Items returned without first requesting a return authorization will not be accepted.

3. Return Process

To initiate a return, please follow these steps:

Step 1: Contact our customer support team at support@rawpawsmarket.com or call 5138833465 with your order number and the reason for your return.
Step 2: If your return request is approved, we will provide you with return instructions, including the appropriate return address and shipping details.
Step 3: Securely pack the item in its original packaging and send it according to the provided instructions.

4. Return Shipping Fee & Restocking Fee

Defective or Damaged Products: If the item you received is defective, damaged, or incorrect upon arrival, we will cover the return shipping costs.
Customer Remorse Returns: If you ordered the wrong item or no longer want the product, customers may be responsible for return shipping costs unless otherwise stated.
Restocking Fee: We do not charge any restocking fees for approved returns.

5. Return Address

Please do not send your purchase back to the manufacturer. For return instructions and the correct return address, please contact our support team first.

Business Address: rawpawsmarket.com 4204 Delhi Rd Cincinnati, Ohio 45238 United States

6. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that banks and credit card providers may require additional processing time before the refund appears in your account.