Contact information
We’re here to help you with your shopping experience at rawpawsmarket.com! We value our customers and are dedicated to providing professional, responsive, and attentive support for all of our products. Whether you have a question about an order, need product details, or require assistance with your billing, our support team is ready to assist you.
Get In Touch
- Operator: rawpawsmarket.com
- Email: support@rawpawsmarket.com (We aim to respond to all inquiries within 24 hours on business days.)
- Phone: 5138833465
- Business Address: 4204 Delhi Rd, Cincinnati, Ohio 45238, United States
Business Hours
Our customer support team operates during the following standard business hours:
- Monday - Friday: 9:00 AM – 5:00 PM (Eastern Time / ET)
- Saturday - Sunday: Closed
Customer Note: Any inquiries submitted during weekends or public holidays will be handled as a priority on the following business day.
Quick Help
- Order Tracking: Please include your order number in your email for faster service.
- Shipping: We offer Free Shipping on all eligible orders within the United States.
- Returns: For instructions on returns, please visit our 30-Day Return & Refund Policy page.
- Secure Payment: All transactions are securely processed in USD using industry-standard encryption.